First Comment

I hope everyone had a very happy Fourth of July. As everyone is getting back to the workplace over the next few days and going back into work mode, we have a guest post about the opposite: the workplace farewell. This one is submitted to us by Maria Rainier. Maria is a freelance writer and blogger for First in Education where she’s recently written about online landscape architecture programs along with a piece on tax examiner jobs. In her spare time, she enjoys yoga, playing piano, and working with origami. Without further ado, here is Maria's guest post:
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It has become more and more common for employees to send out a mass e-mail to their co-workers announcing their departure. The e-mail usually offers some words of appreciation for co-workers, provides some details about future plans, and invites everyone to keep in touch. For most of us, the e-mails are forgettable, if not groan-inducing. But in a few rare cases, some disgruntled employees have become Internet legends for their memorable send-offs. Your writing skill and your ability to inspire or inflame aside, should you send out a mass e-mail bidding farewell to your co-workers when you’ve decided to move on to greener pastures? Or is it unprofessional not to send such a note?

To Send or Not to Send

There are many reasons to send out the farewell e-mail. If you work in a large company, it gives you the opportunity to notify those in other departments of your departure and the impending change in procedure. No matter the size of your company, the farewell e-mail also gives you the opportunity to express appreciation for your co-workers and to lay the ground work for maintaining those relationships after you’re gone.

There is no rule of thumb for whether you should or should not send the e-mail. The best barometer is your own company culture. If workplace farewells are common at your company, your co-workers may think you cold or aloof if you don’t send out a note. On the other hand, if no one sends out such notes, you may seem inappropriate if you do.

Follow precedent for constructing your note, but be sure to always keep it positive and end on a high note. If company e-mails tend to be long and reflective, don’t be too terse in yours. You don’t have to match previous examples sentiment for sentiment, but do try to convey the same overall tone (i.e., adding a few more sentences if you’re usually brief, or learning to pare it back if you tend to go on and on). Try to fit in, but always be sincere and do what feels comfortable.

Some Guidelines

Farewell e-mails can be as unique as you are. However, there is one concrete rule: Don’t bash your boss or your company. There are plenty of notorious examples of letters that broke this rule, but it’s safe to say those employees won’t be getting a good reference and won’t be able to rely on those contacts for any networking in the future. If you want to be able to list your job on your resume or maintain your contacts, then keep any bitterness or frustration out of your e-mail. Focus on the positive.

Some easy ways to keep things positive are to thank your co-workers for the work you shared and to reminisce fondly about the times you had together. Remember to be appropriate and professional. Don’t talk about that wild bachelorette party in accounting or your boss’ rumored affair. Do share funny stories if you have them. It will help break up the tedium of the typical, form e-mail farewell.

Give some reason for why you’re leaving, but don’t get too personal and – again – don’t vent frustrations about the job. It is appropriate to say that you’re leaving to take a new job, or to move for family reasons, or because you’re taking time off from the work force. It’s not appropriate to talk about how you’re taking a new job that pays a lot more, or how you’re leaving because you’re sick of your boss.

Leave your contact information, such as your e-mail or links to your Facebook or LinkedIn page. But leave these details only if you really want to stay in touch.

Finally, remember to be yourself in your e-mail. You want to say goodbye, but you also want to be memorable. No one wants to read a tedious, form e-mail. Let your personality shine through, but remember to be appropriate. When in doubt, ask yourself: What would your new employer think if he or she saw your e-mail?

When employees leave your organization, a lot of information tends to leave with them. As much as they document their everyday activities and hand off work to co-workers, there's always something that they forgot to leave behind. Most of the time the employee who leaves says "contact me for anything you need", and although this is just said as a courtesy, there may be times when contacting that employee for a quick question is absolutely necessary. But how much is too much and how long is too long to contact an old employee?

The question comes after I read an article from Ask a Manager about an employee who was being harassed by their old boss 16 months after leaving their old job. This is an extreme circumstance (it seems like the boss is an extra vindictive person) but it should prove a point that while it's okay to contact an old employee a few times, it should be done sparingly and it should be done with a great deal of gratitude.

In one of my old jobs, my predecessor left for another job within the company (at a new location). He was a really nice guy and had a hard time saying no to anyone so he let everyone know that he was available to help when he left for his new job. Well the problem was that everyone wanted to contact him and they wanted to contact him all the time. It not only made him feel that he really had never left his old job, but it also was really frustrating for me because--correct or not--it always made me feel that no one had trust in me to make the right decisions in these situations.

It's always nice to have old employees who are readily available to help, but it's always worth understanding that the person who left is under no obligation to actually help you--and it could be doing a lot of damage to the confidence of the people left behind. It's okay to contact old employees but, as they say in alcohol commercials, if you choose to do so, do so responsibly.

Last week we talked about Steven Slater here at the Welcome to the World of HR blog, but obviously he's not the only disgruntled worker out there. Let's take a look at a few other articles:

First we have the other "famous quitter" of this past week, "Jenny" who quit her job via job erase board "leaked" to The Chive. The whole thing ended up being a farce, but Jenny became as big of a cult hero as Slater for a few hours. What does it show when Slater and "Jenny" become "working class heroes"? People are frustrated at their current jobs.

With that in mind, Slate tells us that employers should be glad that candidates won't take their crummy, low-wage jobs, even in a bad economy: "Hiring is a negotiation between employers and employees over the terms at which they'll agree to come to work—wages, benefits, working conditions, length of commute, relocation requirements. Maybe some of these employers just aren't offering terms that are good enough."

TLNT follows by telling us that even people who have jobs aren't ready to settle for those crummy, low-wage jobs and that 40% of workers are going to be ready to find a new job this fall.

Lastly, we have a Wall Street Journal Careers Q&A where someone asks about quitting a job...before they've even started.

The lesson of all this: make sure that your current co-workers and you candidates are, well, "gruntled"

By now most of us have heard the story of Steven Slater, a 38-year-old flight attendant who got fed up with an annoying passenger, cursed out the whole flight, and made a grand exit by grabbing some beers and sliding down the emergency chute. But given a week to think about the consequences of such an action (and the debate goes from "he's an idiot" to "he's a hero"), let's take a look at some lessons Human Resources can take away from this:

Be First Class in Your Response

"No news is bad news," is sometimes the moniker of advertising,  but this type of news can't be good news if you're in Human Resources of JetBlue. But as HR Hero blogged earlier this week, Jet Blue responded in the best way possible in their blog post "Sometimes the news is about us." While most of us would a) not have the sense of humor to write a blog title like that, b) want to go on the defensive and start shoving accusations at Slater, and/or c) focus on the bad, JetBlue did none of that. They took the high road and acknowledged the great crewmembers they do have. And they referenced one of my favorite movies, Office Space, in the process. Bravo, Jet Blue!

Make Sure This Is Not Something People Feel Is OK

While it's OK to joke around about a story that has become funny news, it's important to let your other employees know this behavior is not tolerated and this is not the way to handle being disgruntled. Vault looks at it from the worker's side (and references a famous Half Baked quitting scene--which was in itself a parody on the Jerry Maguire quitting scene) and says things like "never quit out of anger", "don't burn bridges", and "give ample notice". This is something that your employees should take as regular behavior and not the way Slater (or Scarface or Jerry) quit their jobs.

Manage Your Employees' Workplace Stress

Barbara Safani wrote this post for AOL Jobs probably without Slater in mind, but the timing couldn't have been more prefect. The article is titled "Work Stress: What Are Companies Doing About It?" and should be a legitamite concern in the wake of Slater's seemingly stress-induced outburst (or maybe it was to land a reality TV show as TheWrap reports). This part is especially timely: "Managing stress in the workplace is a business issue, not fluff," says Rania Sedhom, principal at Buck Consulting. She notes, "Companies that make the investment to reduce stress in the workplace can improve employee loyalty and retention."

Those are three pieces of advice to give in the wake of the Slater incident. Many are hailing Slater as "a working class hero", but your company does not need Slaters of their own. Make sure that employees know the rules, that they are not stressed enough to quit like that, and that if something bad happens, that you are first class in your response. I'm sure the JetBlue employees who remain are happy to know that they are still appreciated.

So, here I am. My very first blog post! I hope it goes well. Drumroll please...

Internet retail giant Zappos has an amazing policy called “The Offer.” This policy is basically a tool the company uses to weed out any potential employees who aren’t 100% committed to the company. Zappos has extensive training courses for all employees that runs four weeks long. After the first week is when “The Offer” is, well, offered. An employee is given two options:

1) Stay

2) Get paid for their first week here (these trainees receive full salaries) PLUS $1,000 bonus to quit.

Yes, you get bought out to QUIT. This is definitely a unique tool to use, but also a very effective one. The company has grown exponentially the past five years, and shows no signs of stopping. This kind of growth must be, at least in some part, related to the company retaining only the best of the best (and the most loyal of the best). You can check out a full article about Zappos’ organizational culture here.