First Comment

We've all been rejected. Whether it be in high school on the person we had a crush on, when we were applying to college, when we've interviewed for jobs, or even when some of us have been let go from that a job that we've all been told, at one point or another: "no". But there's many different ways to say no and doing it in the right way in both the hiring and firing process, a company can help candidates and former employees as well as helping their own self-image. Let's take a look at the three types of candidates and how is a bad and a good way to say N-O.

External Job Candidate

These are the easiest people to say no to out of the three groups we'll talk about, but there are still proper ways to go about this. I know one former classmate who was told they had a prestigious position at an investment bank coming out of business school only to have that invitation revoked once the company hit some skids. How did this person find out they weren't going to be employed at this large bank? The news. Seriously. Instead of calling/e-mailing/writing the candidates to let them know their signed offers were not going to be honored, they instead let the news organizations reporting the story know and the classmate found out by reading about the company online. That's rough--and wrong.

The best way to go about it was done a few years back for me. I applied for a job that was I pretty sure I was under-qualified for--but I really liked the company, job, pay, and thought it would be worth it to apply. After speaking with the Human Resources representative for a few minutes on the phone the day I applied, she told me they were sifting through applications and she would get back to me. She did get back to me--later that evening and told me that they were not going any further with my application. Instead of just not calling me back (which is happened to many people I know plenty of times recently), she called me on her drive home to discuss why they were going elsewhere. She talked me through the strong points in my resume and where they felt I may not fit for the job. She also told me they would keep my resume on file and I shouldn't hesitate to reapply in the future. I was shocked by this phone call and certainly appreciated it. "No" didn't sound like "no" that time.

Internal Job Candidate

Probably the most difficult person to say no to out of the group. At least when you're laying off someone you're ushering them out the door and outside job candidates you don't know from Adam usually--but internal job candidates who don't get the job are still going to be walking around those same floors every day. The worst way to do it is to do it impersonally and/or string that person along. Most internal job applications require a candidate to tell his or her boss and/or human resources representative. Then they need to interview at the same company they already work (which usually is accompanied by a good deal of inter-company gossip). To say the least, these people are sticking their necks out and putting their jobs on the line. Many bosses probably are not so happy with a candidate saying they're looking for another job in the company and if they don't get hired by the new hiring manager, fear of retribution from the original manager can be strong.

So it's not a surprise that I shook my head at one story I heard recently of how an internal job candidate was strung along for a month and half only to not got the job. Worse yet, instead of the hiring manager or human resources representative letting the candidate know they weren't going to get the job, they received a call from the home offices from someone they never spoke to before who was in charge of breaking the bad news to them. Not only does this person have to run into the people who didn't want to hire them every day, but they also had to deal with the fact that none of them would have the common courtesy to tell the candidate themselves.

Instead, internal candidates should be met with an open and honest process. Companies should clamor to keep good employees and if an employee is looking for a new position internally, it's a good bet they're looking externally as well. Even if the candidate is ultimately not hired, he or she needs to be given every form of support possible to make sure that they don't become angry, resentful or disenfranchised with the company. Sometimes this can be done in the form of offering the candidate more training to improve their skills or some sort of financial incentive to thank them for trying to stay but keeping them satisfied all at the same time.


Letting Go Of An Employee

In this economy, almost every company has at least had to think about cutting back on employees. The recession has hit every industry hard and difficult personnel decisions have had to be made all across the United States and the globe. But there is a right way and a wrong way about doing things. One prestigious investment bank--which has been in the news a lot recently for other unethical practices--certainly did this the wrong way. Instead of letting employees know that there would be some layoffs coming, they leaked it out to a few internal members and let them spread around the rumor. Hysteria set in for a day but no one was let go. The next day, when people tried to swipe their key cards to come into the building, some of the employees had key cards that didn't work. It wasn't a glitch--those employees had their key cards shut off because they had been laid off. How embarrassing must it have been for those people to stand in the lobby of this large building as their still-employed co-workers are passing by? How confusing must this have been for many of them. When these people went to security to find out why their badges weren't working, they were each handed an envelope with severance information and a number to call if they had questions. That's just awful.

I also heard of other companies doing right by their employees. There were stories of small business owners who knew they had to shut down operations and instead found creative ways to stay open--sometimes even getting the employees to sacrifice some benefits so that everyone could keep their jobs. There were stories of CEOs who instead of taking a fat paycheck for reducing payroll, took that fat paycheck and put it back into employees salaries so that no one would be let go. But when employees have had to be let go, there were right ways to do this too. Some companies offered long severance packages, vested previously unvested retirement investments, provided job search support or future job training, and some even kept the door open for rehiring. While sometimes there's very little way to avoid it, you want people to leave your company with the least sour taste in their mouth as possible.

So what way do you use to say no to employees? What are best practices that you've established? What about any horror stories you may know of? Let us know in the comments below

We all know the job market isn't good. Despite any numbers to the contrary, we are pretty sure we'll see 10% unemployment very soon and all of us know at least one person who is currently out of a job. I know of almost 20 people who have been laid off. It's not pretty out there.

The Wall Street Journal says that it will be years before lost jobs return. And some may never return. 7.2 million jobs have just disappeared since December 2007 and there will be many Americans left standing on the sidelines once their unemployment runs out. Sad times.

The New York Times tells the story of a pair of identical twins who are living in New York City, 17 months out of college and are looking for a job--any job at all. There story isn't unlike others that I've heard from peers who are only a few years out of college; the jobs just aren't there.

Lastly, also from The Wall Street Journal, an article about law-firm hires whose first task is finding an interim job. I know some people who have been fortunate enough to receive an offer from a law firm only to have that offer deferred. Banks have also been doing this, much to the chagrin of recent college (and graduate school) graduates. With the tough hiring environment, a deferred job is better for some than no job at all.

Sometimes, the news just states the obvious...or what we think to be the truth (I call these "duh!"s). Here are a few examples of "duh"s in the recent news relating to the job world:

• Watson Wyatt and WorldatWork did a survey that Workforce Management quotes which says that cost cutting has damaged worker morale (duh!).
  

Yes, if you have been managing and awake at all during this Big, Bad Recession, you know that A) organizations have been slashing budgets and cutting costs in order to survive; and, B) that such large-scale cost cutting tends to have a highly negative impact on the most critical part of your organization—your workforce.

So, this new survey by Watson Wyatt and WorldatWork isn’t so much newsworthy or surprising as much as it as reconfirmation of what you already know and have probably experienced firsthand. Pay cuts, furloughs, layoffs, buyouts and other budget reductions might help organizations cope with the big economic downturn, but the flip-side to that is these very cuts are doing a number on the morale and engagement of the very employees you need to get beyond these bad times.

According to the 2009/2010 U.S. Strategic Rewards Survey, “employee engagement levels for all workers at the companies surveyed have dropped 9 percent since last year and close to 25 percent for top performers. Additionally, 36 percent of top performers say their employer’s situation has worsened in the past 12 months and the number who would recommend others take jobs at their company has declined by nearly 20 percent. Compared with last year, top-performing employees are 26 percent less likely to be satisfied with advancement opportunities at their company. They are also 14 percent less likely to want to remain with their company versus take a job elsewhere.”

• One of the hardest hit sectors, the insurance industry, has job losses for a 10th consecutive month according to Insurance Headlines (H/T Wendy). The unemployment for that sector is now at 9.7% and getting close to the 10% expected number. Not surprising for the industry that contained groups such as AIG.

• Lastly, a British graduate scored a job by using a sandwich-board according to Yahoo! Finance (H/T Wendy). Job seekers are always told to think differently from others, and this man certainly did. So it's not surprise he got an offer...of some sort. This may not be the best way about getting every offer you desire, however. From the recruitment firm that decided to interview him:

"I liked the fact he had thought out of the box. I was impressed by that. I was even more impressed after the interview. He's very employable, so much so I offered him a job to work with me."

We are back with another Two For Tuesday with advice for the old and the young:

-This Atlanta Business Chronicle article talks about a Watson Wyatt survey which says that older workers are worrying even more about retirement. This makes sense with 401(k)s low in value, pensions being cut or greatly diminished, and other investments (stock portfolio, home value, etc.) very low in value. Sadly, many can't retire at this point due to this.

-Next from the Charlotte Observer, advice to students and Human Resources that summer is a great time for students to make their mark. I loved all my internships and they were a great way for me to get some really good experience. But I understood it is what you make of it and did my best to make it the most valuable summer it could be.

Making Staff Decisions in a Recession from the Wall Street Journal

Job losses and pay cuts are mounting as the U.S. economy struggles. Ravin Jesuthasan of Towers Perrin says that health care and energy look like the safest industries in these tough times.